Our South Florida proactive network support team monitors your business infrastructure around the clock, so you don’t have to. From local systems to remote offices and telephony, we identify and resolve technical issues before they interrupt your operations.
Our call center needs to stay online during weekends, but we don’t have IT staff to monitor it.
The Florex Solution
Caught Before Your Staff Notices
If something goes wrong, our on-call engineer is notified immediately. With the permissions you set, we can either alert your team or fix the problem directly, often before your staff even notices. That means fewer disruptions, faster resolutions, and a more dependable network from morning to midnight.
Features
What's Included
24/7 Help Desk
Round-the-clock support by phone and email for immediate assistance.
Remote Support
Instant remote access to resolve issues without an on-site visit.
On-Site Support
On-site visits when an issue can’t be resolved remotely.
Ticket Management
A ticketing system for tracking and prioritizing issues.
Proactive Monitoring
Continuous system monitoring to identify and resolve issues before they impact you.
Vendor Management
We handle communications with your technology vendors on your behalf.
Plans & Pricing
Transparent Pricing Plans
Choose the plan that fits your business needs. All plans include our core support.