Network-Ops Support

IT Support & Help Desk

Our South Florida proactive network support team monitors your business infrastructure around the clock, so you don’t have to. From local systems to remote offices and telephony, we identify and resolve technical issues before they interrupt your operations.

The Challenge

Our call center needs to stay online during weekends, but we don’t have IT staff to monitor it.

The Florex Solution

Caught Before Your Staff Notices

If something goes wrong, our on-call engineer is notified immediately. With the permissions you set, we can either alert your team or fix the problem directly, often before your staff even notices. That means fewer disruptions, faster resolutions, and a more dependable network from morning to midnight.

Features

What's Included

24/7 Help Desk

Round-the-clock support by phone and email for immediate assistance.

Remote Support

Instant remote access to resolve issues without an on-site visit.

On-Site Support

On-site visits when an issue can’t be resolved remotely.

Ticket Management

A ticketing system for tracking and prioritizing issues.

Proactive Monitoring

Continuous system monitoring to identify and resolve issues before they impact you.

Vendor Management

We handle communications with your technology vendors on your behalf.

Plans & Pricing

Transparent Pricing Plans

Choose the plan that fits your business needs. All plans include our core support.

Perfect for small businesses

Essential

Contact for pricing
Growing businesses

Professional

Contact for pricing
Larger organizations

Enterprise

Contact for pricing

Not Sure Which Plan Fits?

Tell us how your business runs and what keeps breaking. We’ll recommend the level of support that actually makes sense.